1. 14-day money-back guarantee
If you are dissatisfied with an eligible software plan purchased directly through the official GoGoAI Stripe checkout linked from gogoaitrading.com, you may request a refund of that product's purchase price within 14 calendar days after purchase. The period starts on the successful payment date recorded by Stripe and ends at 23:59 Hong Kong time on day 14.
This is a contractual GoGoAI guarantee. It does not limit any non-excludable statutory right relating to refunds, cancellation, defective products, or other consumer protection.
2. How to request a refund
- Contact GoGoAI at WhatsApp +852 9138 7426 within the 14-day period and clearly state "refund request".
- Provide the purchase email, purchase date, plan name, and the Stripe receipt or checkout/payment reference. Never send a full card number or security code.
- A reason helps us improve but is not a condition of the 14-day guarantee. We may request reasonable information to verify the purchaser and prevent duplicate refunds or fraud.
3. Eligible purchases
- A successfully paid GoGoAI software plan purchased directly through Stripe checkout linked from the official GoGoAI website.
- A first, verifiable, non-abusive request for that order submitted within the deadline.
- The refund covers the GoGoAI product purchase price for the eligible order. If an order contains a clearly separable non-refundable third-party item, only the eligible portion is refunded.
4. Items outside this Policy
- Trading losses, lost profit, slippage, spreads, swaps, margin calls, negative balances, or any other market outcome.
- Broker deposits or withdrawals, VPS, MetaTrader, signals, data, bank, foreign-exchange, payment-provider, tax, or other third-party charges.
- Products not purchased directly through the official GoGoAI checkout; request those refunds from the relevant seller.
- Change-of-mind requests made after 14 days. Statutory rights and cases involving duplicate charges, non-delivery, or material mismatch will still be assessed under law and the circumstances.
- Fraud, refund abuse, unauthorised resale or sharing, reverse engineering, or another material breach of the Terms. This does not restrict non-excludable statutory rights.
5. Review and payment timing
After receiving the required information, we generally confirm the outcome or request missing details within five business days. An approved refund is returned to the original payment method. We will not ask you to receive it by cryptocurrency, gift card, or another person's account.
After submission to Stripe and the original payment method, the card issuer and payment network control posting time, which can take additional business days. Exchange-rate movements and fees charged separately by a bank or payment provider, and not received by GoGoAI, may not be recoverable from us.
6. Software and account after refund
When a refund is approved or payment is reversed, the related software entitlement, download access, and licence may be terminated or revoked immediately. You must stop using and delete the software and backups and may not continue running, sharing, or reactivating it.
Other valid, non-refunded products on the account may remain available. We may retain necessary transaction and refund records for accounting, fraud prevention, and legal compliance under the Privacy Policy.
7. Duplicate, unauthorised, or delivery issues
If you identify a duplicate or unauthorised charge, missing account/entitlement, or a material difference from the purchase description, contact us promptly. We will prioritise the investigation and, where appropriate, correct, redeliver, or refund. Also notify your card issuer immediately about unauthorised payment.
Contacting us before a chargeback or dispute often resolves the issue faster, but does not limit your right to contact your issuer or exercise a legal remedy.
8. Contact
Refund requests and questions: GoGoAI; WhatsApp: +852 9138 7426. Response times may vary on public holidays or where verification is required.
